Role Based Agents
Support, customer, member and public agents each get their own persona, tools and data access.
Conversational Assistant Platform
A Chat and Voice Assistant for Your Business
Convoy answers your customers from your own documents and systems, in their own language, and passes the conversation to your team when a person is needed. You install it with one line of code.
Acme SupportOnline
Where has my order #4182 got to?
orders.lookup
It left the warehouse yesterday and is out for delivery today. Want the tracking link?
Yes please. Can someone call me about the address?
Priya from Acme joined the chat
Ask anything...
4
Agent roles
2
Channels: chat and voice
1
Line of code to install
24/7
Always answering
Platform
What Your Assistant Can Do
One assistant for chat and voice, run by your team from the console.
Your Own Knowledge
Upload documents, write FAQs or crawl your website, and the assistant answers from that material.
Tools and Integrations
Connect your systems so the assistant can check an order, book a slot or look up a record.
Voice and Languages
The same assistant takes calls, with speech and language handled for each caller.
Human Handover
Your team watches live conversations and takes over the reply whenever it needs to.
Cost and Safety Reports
Every reply is priced per workspace, and refused or blocked answers are listed for review.
Work Process
How It Works
Three steps, all of them in the console.
- Step 1
Add Your Content
Crawl your website or upload your documents. We index them and show you the progress.
- Step 2
Set Up the Agents
Pick the persona, tone, escalation rules and tools for each role, then test the answers.
- Step 3
Install the Widget
Paste one line into your site. The assistant runs on the domains you approve.
The whole installationindex.html
<script src="https://cdn.convoy.app/widget.js" data-tenant-key="pk_live_..."></script>Security
Your Data Stays Yours
Isolation, permissions and secrets are handled by the platform itself.
Separate Data per Workspace
Every table is scoped by tenant with row level security in Postgres, so one workspace cannot read another.
Permissions Checked in Code
The server verifies what a tool is allowed to do before it runs. The model never makes that call.
Credentials Stay Private
Your integration keys live in a secret store. They never reach the conversation or the browser.
Runs Where You Need It
The search index and voice server are self hosted, so you can run Convoy on any cloud or your own machines.
Ready to Put It on Your Site?
Create a workspace, add your content and paste one line into your website. You can be answering real questions today.